Solutie call center

Last Updated: Feb 01 2009 17:37, Started by furgim , Jan 30 2009 09:54

#1
furgim

Posted 30 January 2009 - 09:54

Junior Member

Grup: Banned
Posts: 38
Înscris: 05.10.2005

De ce echipamente ar avea nevoie un call center unde lucreaza momentan 3 oameni pe viitor poate 7 si care vorbesc in Europa
Ce fel de centrala ar fi potrivita, ce fel de dialler(care sa treaca automat de la un numar sunat la urmatorul), ce fel de software crm si chiar erp ar fi nevoie?

Va multumesc

#2
Ignition

Posted 30 January 2009 - 14:43

Active Member

Grup: Members
Posts: 1,971
Înscris: 03.10.2005

Asterisk + un predictive dialer in functie de solutia dorita.

#3
ionut0709

Posted 01 February 2009 - 17:37

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Grup: Members
Posts: 6
Înscris: 18.07.2008

Salut!

Stiu pe cineva care are tot un call center cu 5 angajati si a optat pentru o solutie open source (Asterisk + Vicidial).
El nu avea cunostinte despre aceste 2 aplicatii, asa ca a apelat la o firma, Icon Telecom (www.icon-telecom.com) care afacut exact ce a dorit.

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Solutie call center

#1 furgim Posted 30 January 2009 - 09:54

#2 Ignition Posted 30 January 2009 - 14:43

#3 ionut0709 Posted 01 February 2009 - 17:37

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#1
furgim

Posted 30 January 2009 - 09:54

#2
Ignition

Posted 30 January 2009 - 14:43

#3
ionut0709

Posted 01 February 2009 - 17:37