OnePlus 3 - discutii generale

Issue Category: Battery malfunction/heat
Issue Description: Keep the battery very low. If you are the subject of the warranty is fine, if not, I agree with battery replacement and contracost! Thks


Customer Support Today at 00:38
Hello Nicu...
Thank you for reaching out. This is Robin, an RRR (Return Replacement Repair) Specialist and I'll be working with you today.
I understand that you're having issues with the battery since it drains very quickly. I understand how important it is to have a phone that's power efficient and can last for the day. Before we proceed with the repair, I'd like to make sure that we have exhausted all possible troubleshooting steps and we have isolated the issue. Please go through the following items for me to better understand the issue you're experiencing with your device.
As for battery life issue:
Make sure that you're running the latest system updates by going to System > Settings > Check for Updates
Did this happen after an update?
Do you close running apps in the background when not in use?
How long does your battery last?
Was the phone dropped or exposed to liquids
Additionally, I'd suggest you attach screenshots of the battery usage by going through the following:
Settings > Battery (This would help us identify what apps/services consume much of the battery.)
Settings > Battery > Screen (This would help us identify the screen on time.)
Here is how to troubleshoot the device:
Please reduce screen brightness or use auto brightness.
Set turn off the screen automatically to 15 seconds or 30 seconds.
Please check what apps you have been installed on the device and how frequently these apps are used by going to Settings> App> App List> Battery as you may optimize the inactive apps by: **Settings> Battery> Battery saver (Note: Delay in receiving messages might be caused after the feature is turned on.)
To make sure that our pending RMAs are handled the soonest time possible, we make sure to clear it within the next 3 days. Please make sure to reply by then so that the RMA is processed properly.
Let me know how it goes.
Best regards,
Robin
RRR Specialist

Avatar ..... Nicu...Today at 07:19
I run the latest version of oxygenOS 5.0.5. The problem of draining the battery takes about 7-8 months. Having 6 GB of RAM is not, and I do not want to close down the background activities because I need them to be permanently active. There was no liquid exposure to the phone. The battery, since the last charging, keeps me for 10 hours with a 2 hour screen on. They use battery optimization doses. The applications they use are the usual ones: Yahoo Mail, gmail, hangouts, tapatalk, whatsapp, maki for Facebook, xda Labs, community. The brightness is adaptive and the screen stays somewhere at 20%. The screen closes after 30 seconds. How can I put screenshots here to see them too? Do you give me an email address, or come back tonight on my laptop? Now I'm on my mobile, out of town and come back tonight. So I want to replace the battery, I load it twice a day, even 3 times. Thank you
Avatar Jin Today at 14:23
Hello Nicu...,
I'm Jin, a Return/Replacement/Repair, taking care of your ticket while my colleagues are away.
Running background apps does affect the battery life especially the WiFi and bluetooth that is turned on even not in use. I understand that you has to have some apps running all the time. I'd like to ask the following:
Before you noticed the battery issue, do you have the same phone usage from then up until now?
A screen shot of the battery consumption would be very much helpful so we could see how the device is draining.
Send the screenshots in this email thread as we will be one who will take a look at it. When you open this ticket, you should see a link that says "Attach file", and you can attach picture through it.
I am hoping to hear from you soon.
Best regards,
Jin
Avatar ....... Nicu..... Today at 18:19
No, I will not shut down running applications in the find, because this is the role of RAM. and has enough, 6 Gb. Even if they are in the background, they do not necessarily run because they are optimized and dosed by oxygenOS itself. Plus, I have the Naptime app that closes the background sync of your apps. They do not consume the battery, but the battery life is considerably lower. He's already over 1.5 years old. Send attached and screenshots.
I want to replace the battery because it starts to crash and the phone I intend to keep it for about 2 years for the baby. I'm going to buy Oneplus 6T. Thank you.
Screenshot_20180914-070356.jpg (50 KB)
Screenshot_20180914-070457.jpg (60 KB)
Screenshot_20180914-070441.jpg (80 KB)
Screenshot_20180914-070421.jpg (100 KB)
Screenshot_20180914-070622.jpg (50 KB)
Screenshot_20180914-070403.jpg (70 KB)
Screenshot_20180914-070655.jpg (90 KB)
Screenshot_20180914-181146.jpg (70 KB)
Screenshot_20180914-181131.jpg (100 KB)
Avatar ..... Nicu.....Today at 18:21
By the way, an alternate upload appears in a screenshot. I went to the road and used the navigation on the phone and stayed connected to the car's network.

Customer Support Today at 21:17
Hi there Nicu...,
Thanks for responding back. I appreciate it.
Please be informed that repair will now be the best option we can take since all the troubleshooting performed didn't fix the said issue. Just to set your expectations ahead, we don't sell separate spare parts as we prefer having the phone sent for repair to make sure it works back to original condition when it gets back to you.
I hope for your understanding. If you have any questions, please let me know.
Looking forward,

.... Nicu.... Today at 21:27
I agree. I'm sending you the phone to replace the battery, but please let me know if it's the subject of the warranty or I support the repair. I also want to know what costs I expect if it is not subject to warranty, labor, transport. When can I send him the phone, what will be the procedure? Thank you!
Jin