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Curs ITIL Foundation

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  • Grup: Junior Members
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Salut, intentionez sa ma inscriu la cursul de ITIL Foundation, ma puteti ajuta cu un link (sursa) unde sa gasesc cursurile (sau teste) in limba romana? Multumesc.




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Încearcă pe aici:

David Clifford; Jan van Bon (2008). Implementing ISO/IEC 20000 Certification: The Roadmap. ITSM Library. Van Haren Publishing. ISBN 90-8753-082-X.
Salt ^ Office of Government Commerce (UK). CCTA and OGC. Retrieved on 2005-05-05 from http://www.ogc.gov.u...ex.asp?id=1878.
Salt ^ Office of Government Commerce (UK). Retrieved on 2009-08-19 from http://www.ogc.gov.u...dance_itil.asp.
Salt ^ "OGC withdrawal of ITIL version2". Archived from the original on 2010-01-23.
^ Salt la: a b FSM. David canon (2011). ITIL Service Strategy 2011 Edition. The Stationery Office. ISBN 978-0113313044.
^ Salt la: a b Lou Hunnebeck (2011). ITIL Service Design. The Stationery Office. ISBN 978-0113313051.
^ Salt la: a b Stuart Rance (2011). ITIL Service Transition. The Stationery Office. ISBN 978-0113313068.
^ Salt la: a b Randy A. Steinberg (2011). ITIL Service Operation. The Stationery Office. ISBN 978-0113313075.
^ Salt la: a b Vernon Lloyd (2011). ITIL Continual Service Improvement. The Stationery Office. ISBN 978-0113313082.
Salt ^ Cazemier, Jacques A.; Overbeek, Paul L.; Peters, Louk M. (2000). Security Management. The Stationery Office. ISBN 0-11-330014-X.
Salt ^ Office of Government Commerce (2002). Application Management. The Stationery Office. ISBN 0-11-330866-3.
Salt ^ "The DNA of APM - Event to Incident Flow". APM Digest. 4 June 2012.
Salt ^ "Priorizing Gartner's APM Model: The APM Conceptual Framework". APM Digest. 15 March 2012.
Salt ^ Office of Government Commerce (2000). Service Support. The Stationery Office. ISBN 0-11-330015-8.
Salt ^ Office of Government Commerce (2001). Service Delivery. IT Infrastructure Library. The Stationery Office. ISBN 0-11-330017-4.
Salt ^ Office of Government Commerce (2002). ICT Infrastructure Management. The Stationery Office. ISBN 0-11-330865-5.
Salt ^ Office of Government Commerce (2002). Planning to Implement Service Management. The Stationery Office. ISBN 0-11-330877-9.
Salt ^ Office of Government Commerce (2005). ITIL Small Scale Implementation. The Stationery Office. ISBN 0-11-330980-5.
Salt ^ "Microsoft Operations Framework; Cross Reference ITIL and MOF 4.0". Microsoft Corporation. May 2009.
Salt ^ Van Bon, Jan; Verheijen, Tieneke (2006), Frameworks for IT Management, Van Haren Publishing, ISBN 978-90-77212-90-5
Salt ^ "ITIL ISO 20000". Itsmsolutions.com. 2006-03-21. Retrieved 2013-11-12.
Salt ^ ISACA (2008), COBIT Mapping: Mapping of ITIL V3 With COBIT 4.1, ITGI, ISBN 978-1-60420-035-5
Salt ^ Brooks, Peter (2006), Metrics for IT Service Management, Van Haren Publishing, pp. 76–77, ISBN 978-90-77212-69-1
Salt ^ Morreale, Patricia A.; Terplan, Kornel (2009), " Matching ITIL to eTOM", CRC Handbook of Modern Telecommunications, Second Edition (2 ed.), CRC Press, ISBN 978-1-4200-7800-8
Salt ^ "FitSM". FedSM Project. Retrieved 2012-12-12.
Salt ^ "ITIL Complementary Qualifications". ITIL Official Site. Retrieved 2013-01-25.
Salt ^ "ITIL Qualification Scheme Brochure". ITIL Official Website. Retrieved 2014-01-09.
Salt ^ "ITIL Credit Profiler Tool". ITIL Official Site. Retrieved 2013-01-25.
Salt ^ APMG (2008). "ITIL Service Management Practices: V3 Qualifications Scheme". Retrieved 24 February 2009.
^ Salt la: a b "EXIN Exams". EXIN Exams. Retrieved 2010-01-14.
Salt ^ "ISEB Professionals Qualifications, Training, Careers BCS – The Chartered Institute for IT". BCS. Retrieved 2010-01-14.
Salt ^ Office of Government Commerce (2006). "Best Practice portfolio: new contracts awarded for publishing and accreditation services". Retrieved 19 September 2006.
Salt ^ http://www.apmg-inte...TILSCRquery.asp
Salt ^ "Axelos, Capita and the PRINCE2 Joint Venture". Advantage Learning. Retrieved 11 May 2014.
Salt ^ "AXELOS to maximise profits in PRINCE2 and other best practice products", July 31, 2013
Salt ^ "Axelos: The biggest shake-up of project management good practice in 13 years…".
Salt ^ "Training Organization and Trainer Accreditation". Axelos. Retrieved 2012-12-12.
Salt ^ "Examination Institutes". Axelos. Retrieved 2012-12-12.
Salt ^ Jenny Dugmore; Alison Holt (2005). "ISO/IEC 20000 and ITIL – The Difference Explained".
Salt ^ Pink Elephant (2011). "Definitive ITIL 2011 & 2007 Edition Process & Function Lists" (PDF). Retrieved 2014-12-23.
Salt ^ Office of Government Commerce (2008). "Best Management Practice: ITIL V3 and ISO/IEC 20000" (PDF). Retrieved 24 February 2009.
Salt ^ "ITIL Software Scheme - Operational Pilot Launch". The Official ITIL® Website. May 2009.
Salt ^ "Licensed Software Assesors". The Official ITIL® Website. April 2014.
Salt ^ "PinkVERIFY™ ITSM tool suite assessment service". Pink Elephant. April 2014.
Salt ^ "PinkVERIFY 2011 Toolsets". Pink Elephant. April 2014.
Salt ^ "PinkVERIFY 2011 Toolsets". Pink Elephant. May 2014.
Salt ^ Marrone, Mauricio; Kolbe, Lutz M. (2011-01-15). "Impact of IT Service Management Frameworks on the IT Organization". Business & Information Systems Engineering. 3 (1): 5–18. doi:10.1007/s12599-010-0141-5. ISSN 1867-0202.
Salt ^ Pollard, Carol; Cater-Steel, Aileen (2009-04-14). "Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study". Information Systems Management. 26 (2): 164–175. doi:10.1080/10580530902797540. ISSN 1058-0530.
Salt ^ "Free ITIL®". The IT Skeptic. Retrieved 2013-11-12.
Salt ^ "Open Government Licence". Nationalarchives.gov.uk. Retrieved 2013-11-12.
Salt ^ Meyer, Dean, 2005. "Beneath the Buzz: ITIL", CIO Magazine, March 31, 2005
Salt ^ Survey: "The ITIL Experience – Has It Been Worth It", author Bruton Consultancy 2004, published by Helpdesk Institute Europe, The Helpdesk and IT Support Show, and Hornbill Software.




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Nu cred ca vei gasi in romana. In plus, examenele se dau in engleza.


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